Driving change: Deep innovations in auto repair and consumer empowerment with Kathleen Long

A big concern consumers have when they walk into an auto repair shop is that someone may take advantage of them. 

Today, Kathleen Long, Chief Revenue Officer at RepairPal, discusses why diverse perspectives in the auto industry are more important than ever, along with important lessons learned from building consumer buy-in within a low-trust industry.

Highlights include:

- Carving out space for women in the auto industry.

- The concept of a three-sided marketplace.

- What makes SaaS solutions in the automotive industry so complex?

- Unique lessons learned from building the RepairPal marketplace.

- Fintech opportunities and how it fits into the overall roadmap for RepairPal.

- The growing demand for transparency in the auto industry.


Any specific guest you'd like to hear on the show? Leave your suggestions at https://www.smbtechinnovators.com/



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