Shaping the future of tourism software with Navya Rehani Gupta
Imagine stepping into a world where each decision is meticulously crafted, where every product feature is a stepping stone to unparalleled success. This episode goes behind the scenes with Navya Rehani Gupta, Chief Product Officer of Peek, who has mastered the art of strategic prioritization in the bustling arena of travel software. Discover how Navya's intentional focus and commitment to customer retention have catapulted Peek to new heights.
Key Takeaways:
(04:06) Peek’s software is recognized by G2 as the leader in tourism activity software.
(05:26) Innovation and customer collaboration.
(06:42) Product prioritization in vertical SaaS and focusing on winning a category before expansion.
(08:55) Providing cohesive customer experiences across multiple products.
(11:16) Peek’s focus on winning sub-verticals within the tour operator market.
(14:50) Balancing customization and scalability in product development.
(19:21) Tying ROI to product investments.
(23:08) Exploration of embedded finance within Peak's platform.
(27:04) The importance of intentionality in product management and leadership.
(28:45) Commitment to supporting female founders and leaders in tech.
Resources Mentioned:
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